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Privacy Policy

Welcome to Rainbet, operated in the United Kingdom at casinorain-bet.uk. We are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using Rainbet, you agree to the terms described below. If you do not agree, please do not use our services.

1. Data Controller

Rainbet UK is the data controller responsible for your personal information. Our registered address is 25 St James’s Street, London, SW1A 1HA, United Kingdom. For any privacy-related enquiries or to exercise your data rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various categories of personal data to provide and improve our services, including but not limited to:

• Full name, date of birth, and gender
• Contact details such as email address, telephone number, and residential address
• Account registration and profile information
• Payment and transaction records (deposits, withdrawals, bonuses)
• IP address, device identifiers, browser type, and technical data
• Usage data including session times, location, and interaction with our services
• Customer support communications and feedback
• Identity verification documents (e.g., passport, driving licence) to comply with UK Gambling Commission regulations
• Information from third parties such as credit reference agencies and fraud prevention services
• Optional sensitive data, if voluntarily provided (e.g., health information for responsible gambling support)

3. Purposes of Processing Your Data

Your personal data is processed for the following legitimate purposes:

• To create, maintain, and manage your Rainbet account
• To verify your identity and age in compliance with UK Gambling Commission requirements
• To process deposits, withdrawals, and other financial transactions securely
• To comply with legal and regulatory obligations including anti-money laundering (AML) and responsible gambling policies
• To communicate important updates about your account, our services, or promotional offers (where you have consented)
• To personalise your experience by tailoring content, offers, and marketing communications
• To monitor and improve our website, products, and services through data analytics
• To detect, prevent, and investigate fraud, security breaches, and other unlawful activities
• To administer promotions, tournaments, and bonuses in accordance with our terms and conditions

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases include:

• Your consent, where required (e.g., marketing communications)
• Performance of a contract (e.g., providing gambling services to you)
• Compliance with legal obligations (e.g., identity verification, AML checks)
• Our legitimate interests, such as fraud prevention, service improvement, and customer support, provided these do not override your rights and freedoms

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined above or as required by law. Typically, data is kept for up to five years after your account closure or last activity, in line with UK Gambling Commission guidance and financial regulations. Certain data may be retained longer if required for ongoing investigations, dispute resolution, or regulatory compliance.

6. Marketing Communications

With your explicit consent, we may send you marketing emails, SMS, or other communications about Rainbet offers or services from our trusted partners. You can withdraw your consent or update your preferences at any time via your account settings or by using the unsubscribe link in any marketing message.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

• Essential cookies necessary for website operation and security
• Preference cookies to remember your settings
• Performance cookies to analyse website usage and improve functionality
• Advertising cookies to deliver relevant marketing content

You can manage or disable cookies through your browser settings; however, disabling essential cookies may affect website functionality.

8. Sharing and Transfer of Your Data

Your personal information may be shared with:

• Service providers such as payment processors, IT and hosting providers, and marketing agencies
• Regulatory and law enforcement authorities as required by UK law
• Fraud prevention and identity verification agencies
• Other companies within the Rainbet corporate group
• Third parties you have authorised or consented to

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your privacy.

9. Data Security

We implement robust technical, physical, and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our security practices are regularly reviewed and updated to align with industry standards and legal requirements.

10. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

• The right to be informed about how your data is processed
• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request erasure of your data in certain circumstances
• The right to restrict or object to processing under specific conditions
• The right to data portability, allowing you to receive your data in a structured, commonly used format
• The right to withdraw consent at any time without affecting prior processing
• The right to object to automated decision-making or profiling that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond within the statutory timeframe.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with an updated revision date. Continued use of our services after changes indicates your acceptance of the revised policy.

12. Complaints

If you have concerns about how we process your personal data or believe your rights have been violated, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. More information is available at ico.org.uk.

13. Responsible Gambling

We are committed to promoting responsible gambling and protecting vulnerable customers. If you feel you need help or support, please visit BeGambleAware.org for confidential advice and assistance.

Last updated: June 2024